Description

Work Hours: Any time between 7:30 AM and 9:30 PM IST (4 days a week (10 hours shift))

The Technical Support Analyst (Deployment) provides advanced technical support in installing new software and deploying upgrades/updates. Pilot software deployments, provide results, and clearance of pilot to launch to completion. Assist in maintaining network integrity with the network vendor by remediating servers and maintaining a database of locations

Responsibilities

Deploy upgrades/updates to brand servers with a high level of oversight to avoid service disruption

Scripting: ability to write and improve complex scripting

Have a high degree of technical acumen and be capable of analysts in driving root cause analyses

An extensive working knowledge of POS systems, payment systems, audio systems, general windows support and troubleshooting. The ability to work within a ticketing system to track and record support tasks

Manage and lead special projects to advance service capabilities and monitor the health of customer’s retail systems. This includes but is not limited to: hardware health monitoring/reporting, building/validation production support requirements for new pilots/initiatives, and ITIL implementation


 

Key Skills
Education

Bachelor’s Degree

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