Troubleshoot LAN /Connectivity issues with local Laptop/Desktop
Windows Client-Side Build issue troubleshooting and liaising with SOE (Imaging) engineer
Assist user with local desktop issues
Assist user with Printer mapping
Provide offices, stock space, protected area, and technical rooms within client facility when requested and agreed.
Provide Security and Physical Access instructions related to the client locations
Comply with agreed Security and Physical Access instructions provided by the client.
Always conduct themselves in a business-like and professional manner .
Be familiar with local client HR practices (such as dress codes) and observe as appropriate.
Adhere to client policies including to its data privacy, and computing policy and non-disclosure policies.
Complete On-Site induction process provided by client.
Coordinate with 3rd Party Providers (e.g. Hardware maintenance Contractor, network connected printer or multifunction printer Contractor, Telco contractor) to perform On-site work where required
Provide oversight and guidance for Desktop Client issue and locally installed Apps where required excluding business applications
Coordinate with Third Party Vendors for service to Assets includes:
Scheduling service call(s) Arranging/ providing location access (including outside business hours)