Key Skills : Vmware, Appvolume, SCCM
Major Responsibilities:
- Primary responsibilities include handling day to day user issues and escalations, packaging, software deployments and patching standards.
- Experience with App Volumes Manager to create, provision, assign, update, edit, and delete, and manage AppStacks.
- Work with application owners to package, script and automate application installs with custom parameters.
- Experience in troubleshooting Windows operating systems to include application-level support.
- Administration of monthly patches deployments via SCCM to the VDI environment.
- Provide support off-hours and remotely (i.e., from home) when needed.
- Administration of monthly patches deployments via SCCM to the VDI environment.
- Maintain and support virtual desktop (VDI) platform VMware View brokers, monitor availability and performance of physical and virtual desktop systems.
- Responsible for creating and maintaining desktop images with SCCM 2012. Responsible for creating and maintaining thin client images (Wyse and Client Thin Clients).
- Create collections and advertisements for mass software distribution using custom scripting where needed.
- Create collections and advertisements for mass software distribution using custom scripting where needed.
- Maintain ongoing communications with support teams regarding application issue resolutions.
- Candidate must be able to work as part of a team in supporting an enterprise level infrastructure.
- Serve as the escalation point for IT Operations and Service Desk for OS-related issues.
Skills
- Applications: SCCM, Office 365 (2010/2016), OS Deployment, Thin Client Image, VMWare vSphere/Horizon/View, MDOP
- OS: Windows 10
- Hardware: Wyse/Client Thin Clients
- Bachelor's degree in Technical, engineering, computer science or equivalent experience.
- 3+ years of experience supporting in a mission-critical environment.
- Good understanding of operating system administration (Windows).
- Ability to work in a fast-paced environment supporting real-time market data and trading.
- Organized and methodical troubleshooting skills
- Scripting and automation expertise.
- Excellent written and oral communication skills.