Deskside Support Engineer

About the job
Troubleshoot, support and incident-manage user PCs and other related technical infrastructure according to the client’s SLA.
Provide technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other hardware in office environment.
Coordinate with helpdesk engineers to provide support by corresponding to tickets within decided period.
Manage IT hardware assets. Tasks include installing, moving, adding, changing, disposing, and removing.
Support best practices of IT and client requests through communication with onsite.
Other ad-hoc technical tasks are required.
Create and host presentation for user IT training.
Reproducing, diagnosing, and analysing problems reported by end-users, in turn formulating solutions to resolve the issue at hand.
Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation.
Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel.
Operate and test daily functionality of all AV and integrated conference rooms.
Perform routine testing and problem diagnosis for all installed conference room systems and equipment. (projectors, microphones, speakers, amplifiers, cameras, and displays)
Perform preventative maintenance to resolve problems or identify problems requiring escalation to appropriate manager, vendor, or manufacturer.
Troubleshoot AV/UC problems on the fly as required, “emergency” as well as “non-critical” situations.
Assist with company meetings/functions as required.
Daily system testing to confirm equipment and room system is functional.
Ensure all conferencing systems and spaces are presentable and ready for use.
Basic configuration and commissioning of routers and switches
Network Cable Testing, Hardware reboots, Inventory services, Rack and stack.
Ensure equipment / devices are stored safely, labelled and record.
Coordinate for HW reception, storage, and delivery.
Smart hands support for global Network team for Network / Analog Telephone / Video Conference /Printer device configuration support for global NS team (pre-config, shipping, peripheral set-up / console access & etc.) May include physical racking, cabling and decommission if 3rd party vendor is not commissioned.
Attend/Report/Present in the meetings as and when necessary. Provide regular updates to the IT project team and client.

Job requirements:

Min A bachelor’s Degree
Min 2-3 yrs Deskside Support Experience
ITSM Ticketing Tool experience
Windows OS Technical Troubleshooting experience
Good Communication
Laptop Building