Deskside Support

Role Description:
·        Candidate must have 4 - 6 years of hands-on experience to support the End User Services Should be customer centric and understand the Service Desk (SD) support function. 
·        Worked in the SD support function will be preferred. 
·        Candidate should be proficient in written and verbal English to provide the required IT services.
·        Candidate must be ready to provide the support over the Phone Calls and Deskside support, as needed.
·        Resolve Incidents and Service Requests tickets associated with EUC equipment, EUC software, IT applications, provide break/fix support, advice and assist to Customer Users, as needed.
·        Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking.
·        Mobile Device Management provides support to mobile devices, such as smartphones and tablets as well as desktop devices such as engineering workstations.
·        Leverage Customer’s EUC Mobile Device Management Tools to enable secure and remote support and operations. 
·        Certification: Any relevant certification (Preferred).

Competencies:
Desktop Management - Infrastructure Services (IS), IT IS_Service Desk

Desirable Skills:
Candidate should have VIP support experience.