Desktop Engineer

Job Description

Role

Addressing user tickets for issues regarding hardware, software, and networking

• Troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.
• Troubleshooting applications (MS Office Suite, Windows 10, Office 365, and cloud solutions).
• Maintain & follow Asset Management policies and procedures.
• Monitors Service Now and consistently updates tickets daily with work performed and troubleshooting information.
• Creating technical reports and manuals.

Skills

Overall understanding of desktop services and the supporting infrastructure

• Experience in Supporting ,troubleshooting Windows operating systems 10 & 11
• Demonstrated experience with Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune, Autopilot, and Microsoft Defender· Experience with Windows/Mac OS environments.
• Knowledge of Software Installation / Upgrade / Rollouts
• Must have knowledge in Imaging tools- Windows Autopilot etc
• Sound knowledge in PowerShell
• Troubleshooting the Hardware and Software problems
• Should have knowledge Remote Tools