Desktop EUC L1

Job Description:
Scope of the work is mentioned below:

• Onsite support
• Break Fix support
• IMACD Services
• Onsite end user software support services
• Deskside software Support
• Refresh & Disposal
• Hands & Feet Support
• Warehouse and Technology Support Services

Service Description

• Provide support for customer-approved end user devices such as desktops, laptops, and printers.
• Provide priority assistance to VIP users when feasible
• Provide IMACD and administrative support – Hands and feet for client Locations during local business hours for the End User Computing, print and file server, IP telephony and video conferencing systems.
• Third Party Vendor (TPV) and OEM co-ordination for PCs, laptops and printers.
• Provide hands and feet support on demand for audio visual rooms system in coordination with the collaboration team.
• Provide hands and feet support for the IP telephony end user device, i.e IP telephone, when required.
• Onsite Support Services: IMACD, hardware breakfix support, deskside software support, refresh & disposal, hands & feet support
• Service Requests and IMACDs
• Hardware Breakfix support of Customer provided end user devices.
• Hands and Feet Support for Server Break/Fix.
• End User Desk Side Support.
• Knowledge management (SOPs, Troubleshooting Guide)
• Inventory management for client Locations
• The On-site support services shall be provided during local business hours.
• Fluency in local language as per the geographical and cultural requirement and English speaking to good standard.
• Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, add and changes for all EUC equipment, software, and related Services for Customer.
• Coordinate, plan, and schedule IMACDs with all affected IT functions

Mandatory Skills

Hands on experience in installing, troubleshooting and fixing desktops, printers, laptops and other computer peripheral hardware problems, as well as desktop applications.