Desktop Support

Responsibilities:

• Troubleshoot any issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates.
  Load image, install software and configure desktop/laptop as required.
• Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus
• Communicate with customers at all business levels of technical and non-technical skill sets.
  Focused on providing issue resolution by identifying and prioritizing vulnerabilities based on current Security Dashboard and Reporting tools. 
• It is expected to walk the end user through steps remotely to help resolve the identified vulnerability issue.
• Ability to perform preventive maintenance on computer hardware and software.
• Provide maintenance services for all conference room technical systems including projectors, VC and audio-conferencing equipment and infrastructure. This work includes bulb replacement, RMA of equipment, trouble shooting and repairs of any physical layer problems.
• Service tasks from an assigned task queue to service support requests for maintenance/repair.
• Provide support of such items as (but not limited to) LCDs, projectors, and VC systems.
• Perform data migrations in a Windows and Mac environment while monitoring laptop pick up audits to ensure users receive their laptops promptly
• Accurate triage tickets to necessary teams
• Assist with technical onboarding of new hires weekly – Lead presentations 

Skills:

• Microsoft, Ticketing, Technical Support, Customer Service, Windows 10, MAC. AVVC
  Must be detail-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
• Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.Must possess exceptional written and verbal communication skills (in English).
• Ability to quickly learn and acquire expertise in client's custom applications.
  Self-starter, strong organizational skills, and ability to prioritize workload - someone who is energized by helping people and making things happen.
• Knowledge of Service Now preferred - experience with similar ticket-tracking/request system workflow tool considered.
• Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
• Team player who is invested in and strives to maximize team/department performance.