Desktop Support Engineer

Profile:- Desktop Support Engineer L2
Experience:- 3+ Years
Location:- Limda, Gujarat
Notice Period:- Immediate to 15 Days
Shift:- 6 Days (Rotational Shift)

Job Description:-
# Must have experience of handling teams with cross functional skillset
# Should have experience of L2 Support
# Good resource planning skills.
# Excellent leadership and customer service skills.
# Strong teamwork skills and attention to detail.
# Operational ability in a diverse, large-scale environment
# Exceptional customer-facing skills
# In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
# Expertise in people management and leadership
# Strong organizational skills
# Capacity to train and guide junior team members
# Ability to manage and prioritize tasks efficiently
# Solid resource planning and problem-solving skills
# Readiness to demonstrate a proactive attitude
# Excellent verbal and written communication skills
# Working understanding of ITIL principles and concepts
# Working in a similar role for a managed service provider and off-shore teams
# Exemplary written English and time-keeping skills