Description

Responsibilities

 

  • Experience in Incident Management/Change Management encompassing Helpdesk Management and Technical Support.
  • Technical know-how and troubleshooting knowledge in UNIX and Windows.
  • Provide 3rd level investigation and resolution of desktop incidents, problems and support
  • Provide support, advice and input on in-flight desktop transformation initiatives
  • Monitor availability and performance of desktop systems and rectify issues as required
  • Troubleshoot and resolve complex desktop related issues escalated from first and second level support
  • Identify key improvements to existing desktop delivery processes
  • Assess, document and implement desktop platform changes as required in conjunction with risk and security teams
  • Document processes for internal policies and procedures related to desktop platforms

Key Skills
Education

Any Graduate

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