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Desktop Support Engineer
Ampstek LLC
Zürich, Switzerland
Description
Responsibilities
Experience in Incident Management/Change Management encompassing Helpdesk Management and Technical Support.
Technical know-how and troubleshooting knowledge in UNIX and Windows.
Provide 3rd level investigation and resolution of desktop incidents, problems and support
Provide support, advice and input on in-flight desktop transformation initiatives
Monitor availability and performance of desktop systems and rectify issues as required
Troubleshoot and resolve complex desktop related issues escalated from first and second level support
Identify key improvements to existing desktop delivery processes
Assess, document and implement desktop platform changes as required in conjunction with risk and security teams
Document processes for internal policies and procedures related to desktop platforms
Key Skills
Desktop Engineering
Incident Management
Unix
Windows
Change Management
Education
Any Graduate
Apply Now
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Posted On:
Few Days Ago
Experience:
5+
Openings:
1
Category:
Desktop Support
Tenure:
Any
Apply by cover letter
Cover Letter Text