Description

Job Description:
Scope of the work is mentioned below:

  • Onsite support
  • Break Fix support
  • IMACD Services
  • Onsite end user software support services
  • Deskside software Support
  • Refresh & Disposal
  • Hands & Feet Support
  • Warehouse and Technology Support Services


Service Description

  • Provide support for customer-approved end user devices such as desktops, laptops, and printers.
  • Provide priority assistance to VIP users when feasible
  • Provide IMACD and administrative support – Hands and feet for client Locations during local business hours for the End User Computing, print and file server, IP telephony and video conferencing systems.
  • Third Party Vendor (TPV) and OEM co-ordination for PCs, laptops and printers.
  • Provide hands and feet support on demand for audio visual rooms system in coordination with the collaboration team.
  • Provide hands and feet support for the IP telephony end user device, i.e IP telephone, when required.
  • Onsite Support Services: IMACD, hardware breakfix support, deskside software support, refresh & disposal, hands & feet support
  • Service Requests and IMACDs
  • Hardware Breakfix support of Customer provided end user devices.
  • Hands and Feet Support for Server Break/Fix.
  • End User Desk Side Support.
  • Knowledge management (SOPs, Troubleshooting Guide)
  • Inventory management for client Locations
  • The On-site support services shall be provided during local business hours.
  • Fluency in local language as per the geographical and cultural requirement and English speaking to good standard.
  • Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, add and changes for all EUC equipment, software, and related Services for Customer.
  • Coordinate, plan, and schedule IMACDs with all affected IT functions


 

Mandatory Skills

Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software/ applications

Key Skills
Education

Any Graduate

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