Desktop support

Technical/Functional Skills

Windows Desktop OS, MS office, Outlook, Mobile Device support

Experience Required

 

• Experience in providing Deskside Support
• Knowledge of Windows Desktop OS
• Data Center, Network Operation Support
• Smart-hand support for Server, Network and End user computing
• Basic Knowledge of reporting/ITSM Tool
• Experience in supporting VIP users
• Excellent Communication 
  
   

Roles & Responsibilities

 

• Install and configure desktops, laptops, mobile devices, and associated peripherals and related software
• Perform onsite updates, configuration changes, or software installations and security patches
• Perform bulk MACDs
• Provide technical support and setup during special events such as conferences
• Provide onsite technical assistance to Authorized Users
• Provide technical support and setup during special events such as conferences
• Excellent Troubleshooting Skills on Desktops, Laptops, Windows Operating System and hardware issues
• Experience in Hardware knowledge (Dell, HP, IBM Desktop), basic hardware (Server, Blade, Storage, Tape Library, Network Devices, Firewall, Cabling etc..) and troubleshooting Network issues
• Experience in providing VIP support
• Excellent listening skills & ability to communicate clearly and fluently in English
• Should be able to travel (Drive down) to nearby customer locations when necessary
• Co-ordination with offshore team and Third-party Vendors for break-fix.
• Flexibility to work in on-call support for critical issues during weekend/after business hours
• Participate in weekly/ monthly/ customer meeting and provide activities report.
  
   

Education

 

• BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience
  
   

Dell OEM Certification for hardware support