Desktop Support L2

Job Description

Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.

What you’ll be doing:

• Develop a technical understanding of corporate IT environment so you can effectively support our users.
• Answer to local and remote users’ configuration questions and other requests, helping them to solve problems.
• Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.
• Work to automate maintenance tasks.
• Develop solutions which empower users to solve problems on their own and document the solutions
• Help to plan HW and SW allocation ahead of time, especially for new employees
• PC/Laptop refresh machine build with Admin duties. 
• Picking up Global IT Desktop tickets
• Office move installing APs, phones, Monitors, the move, meeting room TVs setup, support
• Check/refurbish/reimage/proactive check a dozen user laptops
• Supervising 3rd party vendors
• Define mobile contract needs
• Procurement duties

For this, you need a deep understanding and experience with:

• Windows laptop administration and problem solving
• Windows desktop environments such as Windows 11, Mac, Office 365, Duo, Cisco VPN
• Microsoft Autopilot 
• TCP/IP networking setup and solutions to common configuration problems
• DNS, NIS, and DHCP administration
• Jam F and Intune

What else we need to see:

• Fluent English Speaker. 
• A passionate dedication to providing excellence in IT support to your users
• User application experience in a PC and mobile environment
• Good all round user support in a global office environment
• Be familiar with a ticketing system for user requests.
• Have great personable skills and a good communicator
• Someone who is helpful with a can do attitude
• Always willing to learn new things and willing to learn from mistakes
• Good organization and communication skills