Desktop Support

Requirements/Qualifications

Prefer 2-3 years desktop support experience supporting a large corporate environment

Knowledge of Windows and Macintosh OS platforms, (including portables)

Experience with imaging windows 10 OS in a large corporate environment

Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)

Symantec antivirus and Bitlocker knowledge SCCM & Active Directory experience

VDI creation and troubleshooting

Networked printer experience (queue creation, server maintenance, etc.)

Experience in using PC-based word processing, presentation, and e-mail software preferred

Experience with using PC-based spreadsheet software sufficient to develop formulas,

Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations. Valid driving license Own car for transportation (mileage will be reimbursed by policy)

Team player with outstanding customer service and interpersonal skills

Excellent organizational skills and ability to prioritize tasks among many competing requests

Experience working in or supporting a call center or help desk environment

MCP and or A+ Certifications, Aptitude for learning