Desktop Support

The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment.

The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.

Candidates should speak and write both English and French.

The Support Analyst will provide support to End Users on a variety of computing issues.

Job Responsibilities And Functions

Diagnose, resolve, and follow-up on issues relating to various user computing issues

Provide technical support by phone, remote access, deskside, or site visits as required

New hire device setup/Imaging

Experience utilizing ticketing systems

Ensure tickets are accurately documented and resolved in accordance

Device inventory management

Position may require working extended hours or occasional night/weekend as required

Excellent communication skills both verbal and written

Ability to multi-task in a fast-paced environment

Office 365 Productivity Tools

VPN troubleshooting/connectivity

Mobile Device Support

Follow client Compliance standards Preferred Qualifications

year(s) relevant technical field experience

Windows 10 support experience

Prior Help Desk experience

Prior ticketing system experience, such as ServiceNow

Ability to writeclear, concise documentation

Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success

Strong written and verbal communication skills

Focus on customer service

Desire to work in a team environment

Strong work ethic

Ability to balance workload while maintaining high standards EUC L2 with Scripting experience must