Description

The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.

Candidates should speak and write both English and French.

The Support Analyst will provide support to End Users on a variety of computing issues.

Job Responsibilities And Functions

Diagnose, resolve, and follow-up on issues relating to various user computing issues

Provide technical support by phone, remote access, deskside, or site visits as required

New hire device setup/Imaging

Experience utilizing ticketing systems

Ensure tickets are accurately documented and resolved in accordance

Device inventory management

Position may require working extended hours or occasional night/weekend as required

Excellent communication skills both verbal and written

Ability to multi-task in a fast-paced environment

Office 365 Productivity Tools

VPN troubleshooting/connectivity

 

Key Skills
Education

ANY GRADUATE

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