New York,United States
Contract
Skills
desktop
Helpdesk
Role – Desktop Support
Location – New York NY (Onsite from day -1)
Note – Candidate with exp. in Banking domain is must.
Provide desk side support to various business lines/departments.
Responsible for end user hardware/software installation, troubleshooting and maintenance.
Responsible for end user hardware/software procurement, inventory, and allocation management
Responsible for coordination with other service teams for incident resolution and request provisioning
2nd\3rd line desktop support experience
Outstanding customer service
Outstanding presentation & communication
Strong Microsoft Windows o\s experience – Especially for Windows 10 and windows 11
Fault analysis for Microsoft Office 365 Suite
2nd line fault analysis and experience of Outlook/Exchange online
Mobile device Support
Experience of supporting VPN and remote connection tools, in relation to Broadband technologies.
Experience providing remote fault analysis, via verbal communication and IT remote control tools.
Active Directory user account administration experience.
Any Graduate