Desktop Support Specialist

Job Description-

Responsibilities for this job include:

• Analyzing, troubleshooting, and resolving standard issue tickets or software installations
• Assisting users with onsite device issues as well as following through remotely if needed
• Regularly checking and assisting in any process needed regarding audio visual devices onsite.
• Asset management.

Skills:

• Strong interpersonal skills
• Knowledge on PC hardware and software
• Knowledge on network configurations and troubleshooting
• Experience with mobile devices and mobile device management
• Experience on both Windows and MacOS systems (mainly windows)
• Experience with Active Directory and/or Entra ID
• Knowledge and experience with audiovisual conferencing interfaces and hardware such as Neat Boards
• Independent worker – work with little supervision
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
• Backing up and restoring user data, settings and associated systems administration activities
• Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
• Assist on Incident and Problem management activities
• Adhere to ticket response and resolution SLA’s as agreed upon with the customer
• Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
• Strong Microsoft Operating System installation and troubleshooting skills
• Experience-based Windows support and Configuration/imaging Installation environment
• General Windows OS troubleshooting and Hardware support and troubleshooting
• Troubleshooting hardware issues and Replacing desktop/laptop hardware Installation of peripheral devices
• A+, N+, Windows Certifications preferred