Devops Engineer

Job Description:

• Utilize containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes).
• Knowledge in GCP and New Relic other similar cloud technologies.
• Possess strong API knowledge, ensuring availability and reliability.

Key Responsibilities:

• Application Monitoring.
• Proactively monitor application stability using Splunk and New Relic.
• Set up alerting and automated responses to minimize downtime.
• Perform root cause analysis and manage incidents for issue resolution.
• Monitor system performance, identify bottlenecks, and collaborate on optimizations.
• User Support.
• Assist users with UI-related issues and provide effective resolutions.
• Create and maintain user-friendly documentation for self-service support.
• Develop and maintain incident response procedures for rapid issue resolution.
• Enhance troubleshooting tools and processes for improved efficiency.
• Be proficient in the web application's user interface for user support.
• Diagnose and resolve complex technical issues affecting the web application.
• Collaboration with Scrum Team.
• Collaborate with UI/UX designers and developers to enhance the user experience.
• Actively participate in Scrum team activities, including stand-ups and sprint planning.
• Ensure seamless integration of reliability and performance enhancements into development.
• Collaborate with the team to prioritize and track defect and improvement request progress.
• Product Continuous Improvement.
• Maintain open communication with the Product Owner for product alignment.
• Ensure SRE tasks align with the product's strategic goals.
• Participate in backlog refinement meetings to prioritize SRE-related work items.
• Suggest UI improvements based on user feedback and usage patterns.
• Identify, document, and communicate defects and improvement opportunities.