Key Skills And Experience
- Utilize containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes).
- Knowledge in GCP and New Relic other similar cloud technologies.
- Possess strong API knowledge, ensuring availability and reliability.
Key Responsibilities:
- Application Monitoring.
- Proactively monitor application stability using Splunk and New Relic.
- Set up alerting and automated responses to minimize downtime.
- Perform root cause analysis and manage incidents for issue resolution.
- Monitor system performance, identify bottlenecks, and collaborate on optimizations.
- User Support.
- Assist users with UI-related issues and provide effective resolutions.
- Create and maintain user-friendly documentation for self-service support.
- Develop and maintain incident response procedures for rapid issue resolution.
- Enhance troubleshooting tools and processes for improved efficiency.
- Be proficient in the web application's user interface for user support.
- Diagnose and resolve complex technical issues affecting the web application.
- Collaboration with Scrum Team.
- Collaborate with UI/UX designers and developers to enhance the user experience.
- Actively participate in Scrum team activities, including stand-ups and sprint planning.
- Ensure seamless integration of reliability and performance enhancements into development.
- Collaborate with the team to prioritize and track defect and improvement request progress.
- Product Continuous Improvement.
- Maintain open communication with the Product Owner for product alignment.
- Ensure SRE tasks align with the product's strategic goals.
- Participate in backlog refinement meetings to prioritize SRE-related work items.
- Suggest UI improvements based on user feedback and usage patterns.
- Identify, document, and communicate defects and improvement opportunities.