Digital Product (UX/UI) Designer

Role and Responsibilities

• Conduct user research to understand customer needs, behaviors, and pain points for both authenticated and non-authenticated user journeys
• Analyze user data and feedback to inform design decisions and identify areas for improvement
• Create user personas, journey maps, and scenarios based on research insights
• Design intuitive and user-friendly interfaces for digital products that align with aligned product features, interactions and user stories, as well as brand and UX standards, patterns, and components
• Develop wireframes, mockups, interaction flows, and interactive prototypes to communicate and specify design concepts
• Collaborate with cross-functional team members to ensure a cohesive and consistent visual and interactive experience aligned to design system patterns and components
• Contribute to and evolve the design system as necessary to deliver design specifications 
• Work closely with product managers, developers, QA, and other stakeholders to continuously refine requirements and deliver features as fully defined, design-ready specifications
• Actively participate in stand-ups, sprint planning, and review meetings to ensure alignment on project goals and timelines
• Offer UX guidance and expertise throughout the development process to meet defined acceptance criteria
• Support and engage in client-led usability testing sessions to validate design concepts and uncover potential issues
• Analyze usability test results and provide recommendations for design improvements
• Contribute to QA reviews and testing to ensure the final product delivers an exceptional user experience

Preferred Qualifications

• 3-5 years of experience in UX and UI design, preferably within a digital product development environment
• A strong portfolio showcasing UX and UI design projects, user research, wireframes, prototypes, and usability testing results
• Proficiency in design and collaboration tools such as Figma, Sketch, Miro, and Mural
• Solid understanding of design thinking and lean UX principles
• Significant experience working in an Agile/Scrum environment and collaborating with cross-functional teams
• Familiarity with responsive design and accessibility best practices 
• Strong communication skills, with the ability to present ideas clearly and collaborate effectively
• An analytical mindset with excellent problem-solving skills and attention to detail 
• Proven ability to adapt to shifting priorities and manage multiple projects at once
• Experience with authenticated and non-authenticated user experience design
• Familiarity with Financial Services products, experiences, and industry standards 
• Knowledge of analytics tools and measurement strategies
• Understanding of front-end technologies and relevant platforms
• Experience designing for both mobile applications and web platforms
• Bachelor’s degree in UX Design, Visual Design, Interaction Design, Human-Computer Interaction, or related field preferred