Domain Portfolio Advisor

Domain Portfolio Advisor (Urgent Requirement)

Dear Candidate, we have urgent requirement with our premium client, details are given below:

Payroll Company - IIT jobs

Only immediate joiners are preferred

Position Summary: 

Domain Portfolio Advisors (DPAs) are responsible for the management and administration of client information, client relations (via oral and written communications), and internal systems. Client satisfaction and Order Management are the primary responsibility of the DPAs.  DPAs perform independently with direction from supervisors, and their work has a significant impact on company revenues and profitability, client perception and satisfaction. 

There is no team management required in this role but strong experience of coordinating projects and reporting on Excel is essential. This role also requires someone comfortable with administration tasks as that forms a large part of the role.

Role Responsibilities: 

• Manage all aspects of client management and administration to include: account set-up, domain registrations (both gTLD’s and ccTLD’s), estimate entry, order entry and processing, customer information maintenance, reporting and customer satisfaction.
• Function as the main point of contact to assigned clients - oral and written correspondence 
• Act as the internal advocate for the client 
• Monitor registration and renewal data for clients 
• Co-ordinate and conduct regular service reviews 
• Effectively advise clients on products and services 

Specific Role Requirements:

• Minimum 4 years dedicated experience within a pure client services role 
• Understanding of Domain services useful but not essential 
• Good oral and written communication skills 
• Good organisation and decision-making skills 
• Team player - ability to work with others in different time zones 
• Experience working in a fast-paced environment 
• Ability to multi-task projects simultaneously 
• Can-do, energetic mentality with the motivation to excel 
• Proficiency with MS Office Suite (Word, Excel, PowerPoint) 
• Good understanding of contract management, accounting and business management practices
• Ability to effectively manage requests from management, technical and administrative staff, and clients 
• Must credit attention to detail and accuracy as a strength 
• Ability to handle stressful situations with poise and professionalism 
• Degree educated or equivalent a plus  
• German and/or Italian language skills desirable

We need strong Domain Portfolio Advisor 

Excellent communication skills.

Work from home

Position:  Contract

Please send in your profile in word format to discuss further on this.

Regards,

Name: Nidhi Tiwari

Designation: Technical Recruiter

Whatsapp:+91- 9595741193

nidhi@iitjobs.com

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