Description

Qualifications

5 years of IT experience in customer service technologies including Contact center cloud based products, solution design and implementation.
Experience with Amazon Connect, Contact Flow Design, Lambda Integration, Lex Integration and Call Center Routing
Genesys/Cisco/Avaya/Twilio/ contact center products knowledge and whole contact center domain knowledge.
Experience with Amazon Connect integration with Service now, Salesforce and other leading CRM platforms.
Excellent analytical and communication (oral & written) skills.
Highly self-motivated, quick learner, great teammate, challenge seeker
Good leadership and project execution skills, happy to mentor and share knowledge.
Industry certifications like AWS solution architect - associate with development background in Python, JSON, Node and Java script

Key Skills
Education

Any Graduate

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