DynamicsAX Support

Job Description

Position Description

The Applications Specialist Senior provides administration, configuration, Tier 3 & 4 level support and maintenance for the Dynamix AX application in the Office of the Treasurer. Performs technical work of considerable difficulty in planning, coordinating and executing application activities and projects that directly affect the day to day operations of the business. Works as part of the Dynamix AX team. Performs application maintenance and updates as specified by vendors and industry standards; work includes use of a variety of management, development and support tools for the Dynamix AX application. Performs implementations, upgrades and enhancements to Dynamix AX per business requirements Provides Tier 1- 3 support functions and issue resolution for Dynamix AX Elicits and analyzes requirements of relevant application and project work by participating in design sessions with stakeholders, project managers, business analysts and team members. Creates Knowledge base articles describing troubleshooting steps and procedures Provides training on application enhancements, modifications and new features including documentation Analyzes and resolves performance problems including application, database and system related issues Demonstrates experience in project management, managing third-party vendors, and results-oriented collaboration among project stakeholders Maintains the appropriate level of knowledge and understanding of the Treasurer's Office Dynamix AX environment and implementation

Skills Required

Knowledge of the current version of MS Dynamix AX Knowledge of current versions of Microsoft SQL Server including T-SQL & SSRS Knowledge of Microsoft Windows desktop, server OS and IIS management. Knowledge of system design, development, and implementation. Knowledge of computer hardware and operating capabilities. Proficient in troubleshooting complex application, integration and performance issues, conducting root cause analysis and providing solutions that minimize the impact to the business Skill in planning, organizing, and managing projects. Ability to effectively train personnel in application configuration, integration and best practices. Ability to establish and maintain working relationships with employees, agencies, vendors, and the public. Ability to effectively communicate orally and in writing.

Experience Required

Preferred education and/or experience: Experience administering and supporting Dynamix AX 2012 R3 Experience with Windows Server 2012 2019 Experience in Microsoft SQL 2012 to 2019 Experience with PowerShell Experience managing software implementation projects Knowledge of Agile methodologies Experience working with mission critical enterprise Dynamix AX 2012 R3 applications in an administrator/implementer role. Experience providing direct customer support and end user training. Experience working with software vendors, contractors and industry experts in a project lead or technical lead.

Education Required

Bachelor degree in Computer Science, Information Systems, or related field Experience administering and supporting Dynamix AX 2012 R3 Experience with Windows Server 2012 2019 Experience in Microsoft SQL 2012 to 2019 Experience with PowerShell Experience managing software implementation projects Knowledge of Agile methodologies

Additional Information

"This position must have experience with Large Enterprise i.e. SAP/ERP application support. This position is not a development or Sysadmin position. This position would be level 3 or 4 support for a Sysadmin. Unless candidates can show and demonstrate application ownership/support for Large Enterprise Data, they will not be considered for position". Onsite as a rule. We are allowing remote work right now but as always, that could change. I should mention all our normal rules apply