Description

Technical Competencies:

 

•Experience in network operation to support the NW Hub infrastructure,  proficient in various technologies in Cisco routing, switching and network security products like Palo Alto firewall, Fortinet, Firepower, etc

•Hands on experience of administration of network devices (Router, Switches, Wireless Controllers, Firewall, Voice Telephony, IPS, DNS, DHCP, NTP, SMTP)

•Security Knowledge on Firewall (Cisco ASA, Palo Alto, Fortinet) & Security Appliances (IPS)

•Hands on experience of F5 Load balancers, Forward and Reverse Proxy (F5)

•Support experience in Cisco Nexus, Catalyst Switches

•Good knowledge of Cisco SD-WAN / SDA technology

•Experience in Cisco Wireless Technologies

•Understanding of IP addressing, MPLS routing, Internet Technologies, Routing Protocols (BGP, OSPF, EIGRP, ISIS)

•Understanding of technologies like VPN, VXLAN, VRRP, HSRP, STP, PortChannel, NetFlow and Stacking technologies

•Knowledge on Network Automation using looks like Ansible, Python

•Experience working on SolarWinds NPM, NCM, NTA, IPAM, Syslog, ITSM tools

 

Additional Responsibilities for Regional SPOC:

 

  • TCS point of contact for the region to Customer for Operational and Tactical Function
  • Timely completion of Service management and configuration management requests for the region
  • ·Interaction and coordination with customer’s Key Touchpoints for regional alignment
  • ·Interact with regional IT teams to understand the future roadmap and changes that will have an impact on customer’s Network
  • ·Liaising, Interacting, and reviewing project status with local network vendors and telco providers
  • ·Support for Troubleshooting and Resolution during P1 and P2 incidents for the region along with the TCS global support team based out of India
  • ·Focus for the incidents and Changes to the all the Network Hub Locations
  • ·Support for any touch services for network break-fix at customer site where the Regional SPOC will be stationed.  (customer to provide the Location where they want TCS Regional SPOC to operate)
  • ·Active involvement for Network changes implemented for the region
  • ·Extended support for Problem Management and Service Level Management
  • ·Support and Assist Third Party Auditor as requested to provide requested information as part of Asset Sighting exercise 
  • ·Conflict & Escalation management for the region
  • ·Innovation and operational excellence in the service delivery

·Ensuring customer satisfaction

Key Skills
Education

Any Graduate

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