Employee Success Specialist -Recruitment Operations

- Manage the cases received in the Recruitment Operations Queue. Follow through to ensure case is resolved and closed appropriately and satisfactorily
- Manage a support model for our client groups within and outside of recruiting (Candidates, Employees, Legal, Background Vendors, Hiring Managers, ESBPs, Recruiting Coordinators, etc) and provide excellent customer services to these client groups.
- Execute the standard Background Investigation process for candidates and employees.
- Partner with various internal compliance teams, external government agencies, and vendors to usher employees throughout the process.
- Communicate clearly and professionally with internal employees about personal data and detailed processes, ensuring a smooth process and excellent experience for all
- Recognize opportunities for efficiencies in processes, and come forward with recommendations and plans to put changes in place
- Partner closely with Business Technology (BT) and HR Technology teams. Participate in system testing for enhancement release processes
- Manage all daily, weekly, monthly, quarterly, and off-cycle audits to ensure compliance
- Understand recruiting compliance and various compliance-related activities - audits, narrative refreshes, walkthroughs, and familiarity with key recruiting controls
- Support and partner with a global team. We have Ops team members and Recruiting clients in all regions (AMER, EMEA, JAPAC)
- Meet all internal team service level agreements (SLAs)
- Maintain confidentiality at all times