Description

Job Description:

  • Collaborate, produce, consult, and advise to enable teams to make data driven decisions that inform contact center strategy
  • Grasp the nature of the problem/need and determine an analytical approach
  • Apply basic descriptive statistics and advanced statistical techniques
  • Apply knowledge of diverse programming skills (SQL, Python, ETL/ELT, Java, etc.)
  • Apply knowledge of platforms (e.g. datastage, Control M, Jupyter Notebooks, Snowflake, DBT (data build tool), etc.)
  • Apply knowledge of stream processing (e.g. Kafka, Kinesis, etc.) (for emitting data out – nice to have)
  • Apply qualitative/categorical analytics
  • Identify and apply validation techniques before delivering insights
  • Apply knowledge of diverse data applications and data visualization tools and techniques (e.g. Tableau, Streamlit, Lumira, etc.)
  • Apply knowledge of data sets, data sharing guidelines and environments
  • Apply knowledge of terminology, business rules, financial impacts, market results, and metrics/KPIs.
  • Apply knowledge of USAA and CoSA strategy, operation, products, and stakeholders
  • Communicate succinctly, clear and with impact, recognizing when insights are full vetted and truly ready for delivery
  • Tell a story, including presenting information in a visually striking manner
  • Must have at least three years of independent experience in core knowledge and skills

Education

Any Graduate