EUS Engineer

Position Overview:

The EUC Engineering role is to act as the platform owner responsible for the architecture design, implementation, configuration, maintenance, and support of existing environments within the Amex GBT infrastructure. This role will ensure high levels of availability, resiliency, and performance. Individual must be able to adapt to changing technology and need to stay at the forefront on leading IT systems and solutions.

What You’ll Do on a Typical Day:

 

• Plan, design, deploy, configure, troubleshoot, and maintain current environments:
• Operating Systems Image control (Windows, and MacOS)
• End Point Management tools (Tanium, Intune, MEM, WS1, JAMF and/or others)
• Collaboration Tools (Zoom, Exchange, Teams, Snap, Box, Bomgar, DTEN and/or others)
• Application packaging within MEM tool set.
• Develop and execute patching routines to ensure compliance mandates:
• Windows, Mac, and all supported software applications
• Practice ITIL methodology for Incident Response, Problem, Configuration, and Change Management:
• Build and represent change plans to the Change Advisory Board (CAB)
• Create and maintain platform documentation and training materials as well as present training materials
• Working knowledge of Windows Command Shell Script, VBScript, and/or PowerShell tool sets.
• Work within a team environment and be point of contact for business units.
  
  
   

What We’re Looking For :

 

• Experience with “Digital Employee Experience” platforms/ Customer Service.
• Bachelor’s degree in computer science, Computer Engineering, Information Systems, or related computer field strongly preferred – (2+ years of relevant experience may be considered in lieu of a degree)
• Minimum of 2 years of Endpoint Configuration Management experience and large-scale global implementations (Design, Implement, Upgrade, Support, Maintain)
• Design creates and maintains current and new processes for automation and deployment of internal client systems (Apps/software/OS)
• UEM experience recommended in planning, designing, implementing, and troubleshooting of MEM environments (Tanium, SCCM, Intune, MEM, WS1, JAMF and/or others)
• Experience in software distribution, software packaging, and OS deployment
• Experience of downloading and deploying patches
• Understanding of current MacOS, JAMF, iOS and android environments
• Knowledge of Active Directory GPO management
• In depth understand of Windows Desktop Operating systems configurations
• Experience of working with OS tools i.e., MDT, Sysprep, WIM, WinPE, registry
• Knowledge MSI packaging best practices and standards
• Strong troubleshooting skills to including logging of issues and root cause analysis
• Strong communication skills, required to present to leadership at all levels