Overview
The Tennessee Department of Human Services (DHS) is seeking a system thinking consultant to help DHS understand and address the complex challenges facing our organization. We are looking for a consultant with a deep understanding of systems theory and experience applying it to real-world problems.
Scope of Work
The consultant will work with DHS to:
· Identify and understand the key components of the Tennessee public safety net system, including the cause of economic dependency.
· Develop a system map that visually represents the system and its dynamics.
· Conduct a system analysis to identify the root causes of problems and opportunities for improvement.
· Design and implement system interventions to address the challenges we face and achieve our desired outcomes.
· Facilitate workshops and training sessions to help our team members understand and apply systems thinking principles.
Responsibilities
The consultant's responsibilities will include:
· Facilitate or co-facilitate meetings with key stakeholders to gather information and develop a deep understanding of our system.
· Developing and delivering presentations and workshops to educate our team members on systems thinking.
· Using systems thinking tools and techniques to conduct a system analysis and develop interventions.
· Work with DHS to design and implement the interventions.
· Providing ongoing support and coaching to our team members on systems thinking.
Qualifications
· The ideal candidate will have the following qualifications:
· Master's degree or equivalent in systems thinking, organizational development, or a related field.
· 5+ years of experience applying systems thinking principles to real-world problems.
· Excellent communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Experience with the public safety net system, preferred.
Timeline
· The project will begin on January 1, 2024, and is expected to be completed within 24 months.
Deliverables
The consultant will deliver the following:
· A system map of the Tennessee public safety net system.
· A system analysis report that identifies the root causes of our challenges and opportunities for improvement.
· A detailed plan for implementing system interventions.
· Assist with developing reports on the results of the interventions.
· Workshops on systems thinking for our team members.
Approval Process
· All deliverables will be subject to the approval of the Assistant Commissioner of the Quality Improvement and Solutions Division (QISS).
· The project will be considered complete when the following criteria have been met:
· The consultant has delivered all the required deliverables.
· The deliverables have been approved by the Assistant Commissioner of QISS.
ANY GRADUATE