Division / Department: Technical Team
Employment Type: Full Time
Minimum Educational Req: A degree in a relevant engineering, science, or design
Years of Experience: 2 – 4 years of experience in a similar or related position
Location: NewYork
Essential Functions / Job Responsibilities:
● Provide technical support to the sales function from the pre-sales stage to post-sales
● Support sales through designing and delivering technology training to the team
● Design and develop the techno commercial BOM for S.I’s
● Compile, compare and analyze the technical specifications of different products in the segment
● Study and provide inputs related to competitor products
● Periodic site visits to inspect S.I’s installation & helps them to improve on the quality of installation
● Assist R&D for technical queries/development of new products
● Understand customer requirements and provide design and solutions accordingly
● Coordinate with MARCOM team to develop the product catalog
● Testing the upcoming products & sharing feedback on the same before their launch
● Make sure their regional S.I’s have sufficient technical team members to do the right installation
● Sharing necessary product technical information to the partners
● Follow-up & Maintaining the Installation completion documents of regional partners projects
● Responsible for defective verifications & replacement procedures
● Encouraging & supporting the system integrator to develop 3rd party integration modules & tools
● Being a member of joint representation technical meetings
● Updating the S.I documents like Installation completion, Customer complaint doc, Design document, Offer format, Drawing formats
● Will be both On & Off-field (which means both Office & Field Environment)
● Willing to travel/relocate based on the requirement
Skill(s) Required:
● Bachelor’s degree in engineering (BE) with specialization in electrical/electronics
● Prior experience in pre-sales, networking design, project management, and implementation is desired
● Highly proficient in using MS-Office applications like excel, word, and PowerPoint, knowledge of OS & AutoCAD is desired
● Excellent communication, presentation, and interpersonal skills
● Should have experience in handling customers, understanding product positioning and customer requirements
● Should be able to handle stretched deadlines.
● People who dealt with installations of Internet service, IP networking, CCTV projects, security systems installations
● Familiar with home automation technologies & protocols
● Certifications of automation systems, networking are good to have
Bachelor's Degree