Field Services

This position is responsible for effectively commissioning and servicing clients supplied equipment at customer site. Duties include commissioning new equipment, technical support and troubleshooting of existing equipment, communicating the status of equipment to internal client departments and its customers, as well as performing telephone support for Field Service. This position works under limited supervision in an automated environment.

Travel is required throughout the Americas, Asia and Europe. Travel ranges 65% - 80%.

Essential Functions:

ß Services existing equipment at customer sites in order to ensure that equipment is performing at optimal

levels and according to machine specifications. Troubleshoot machines in order to isolate and resolve

problems.

ß Effectively commissions new equipment at the customer site. Ensures that the equipment has been properly

installed for start-up -- both mechanically and electrically.

ß Produces Service Reports, Start-Up Documentation, expense reports, and other reports pertaining to

requirements of the position in an accurate and timely manner.

ß Ensures that AX database and “Customer Profile Reports” are current with industry and customer

intelligence.

ß Performs warrantee service calls in order to troubleshoot and resolve equipment problems.

ß Performs courtesy calls to current customers in order to ensure optimum customer satisfaction.

ß Checks stock on customers’ spare parts for capital equipment and uses suggestive selling techniques to

increase spare parts sales.

ß Seeks equipment upgrades and new equipment business opportunities and promotes the advantages of

purchasing Performance Partnership Contracts (PPC’s).

ß Develops and provides ideas to Engineering to improve equipment design and eliminate reoccurring

manufacturing and design flaws.

ß Trains other Field Service Engineers when needed.

ß Performs technical support via phone as scheduled.

Required Education:

ß BS Engineering, Engineering Technology or equivalent experience

ß Technical course work covering the following: mechanical, electrical, and pneumatic principles

ß Coursework and demonstrated ability to work with PLC’s and HMIs.

Required Experience:

ß Minimum 5 - 7 years in an industrial environment with responsibility for industrial machine maintenance and

commissioning

ß Previous successful employment where direct customer contact required

Position Description:

ß Previous successful employment where over 50% travel was required

ß Previous experience in a foundry environment preferred

Required Skills:

ß Strong mechanical aptitude and the ability to read mechanical drawings

ß Strong electrical skills/aptitude and the ability to read electrical schematics

ß Proven knowledge of pneumatic principles

ß The ability to read PLC diagram/schematics and troubleshoot such equipment

ß Excellent verbal and written communication skills, training skills

ß The proven ability to work independently in the field while interdependent with headquarters

ß Knowledge and operating ability of PC’s and PC applications such as Excel and Word

ß The ability to travel extensively (65% - 80%) via auto and air throughout the Americas, Europe and Asia.

Work Environment: Frequently works in foundries which present hazards such as heat radiating from molten

metal, respiratory effects from vapor and fumes, skin effects from contact with chemicals,

slips, trips, falls, physical injuries from machinery, and noise.