FSO Technician

Skillset 

Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care)

Follow ESD safety precautions to avoid electrostatic discharge or equipment damage

Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues

Ability to use remote desktop connectivity applications

Working knowledge of imaging utilities such as Ghost, SCCM etc

Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction

Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone )

Demonstrated proficiency in Microsoft OS and Microsoft application

Demonstrated proficiency for installation of desktop software and troubleshoot

Working knowledge of Microsoft Active Directory and GPO