with key business & technology stakeholders to define, analyze, and deliver requirements that reflect the needs of both the business and end-customers
business requirements and translate them into detailed design specifications and code
the costs and benefits for different solutions and recommends / decides on appropriate designssolutions, writes code, performs unit testing, develops appropriate artefacts / documentation, and facilitates final delivery
and writes detailed software implementations/code while ensuring that their code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirementssolutions that are supportable, scalable and achieve our aspiration of common assets, use the enterprise monitoring/logging, require minimal to zero maintenance and are aligned with architectural patterns and technology strategynew algorithms and data structures for target environment and platform attributes in alignment with architectural patterns
or automates approaches to streamline and integrates technological processes and/or systems to improve operational efficiency and effectiveness
production issues, including Independently completes root-cause analysis and diagnosis
new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, risk (e.g., security).toward the objective of defect free software. Ensures that systems functionally meet requirements, aligns with architecture and promotes the development of common assets.
the resolution of production issues and problems.
the management of specific project deliverables &outcomes, including managing small projects to completion, as required to deliver business objectivesabreast of industry technical and business trends through participation in professional associations, practice communities & individual learning
the implications of various components (including technology strategy & architecture) to the overall design of a program, system, or eco-system
Knowledge
years of Development experience preferably in the Contact Centre domain
in computer science, engineering, information systems, math or business
with NDF (Nuance Development Framework) or Genesys Composer
with Java/J2EE, Web Services, REST APIs, Spring Boot, WebApp, JSP, Log4j, Junit, Mavendevelops, enhances and debugs Java based applications that support business units
with Contact Centre software packages (Genesys Inbound, Routing, Reporting & Outbound, Nuance NDF)
of software development practices, concepts, and technology obtained through formal training and/or work experience
the implications of various components (including technology strategy & architecture) to the overall design of a program, system, or eco-system
of technical/business environment and processes
functional aspects and technical behavior of the underlying operating system, development environment, and deployment practices
Speech Recognition grammar development (GRXML) or any other chatbot or