GA DDS IT Support Specialist 1

Specific Duties Include

Maintaining cost-efficient, scalable cloud environments for the organization.

Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.

Designing, building, maintaining internal cloud applications for the organization.

Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.

Making hardware and software recommendations for the organization, based on needs of the project and organization.

Experience in automation and provisioning technologies, such as AWS CLI and Terraform.

Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.

Provides customer support in supporting software, configurations, and business submission processes.

Looking for ways to improve operations within company to digitize common tasks.

Keeping data leakage and downtime to an absolute minimum.

Assists other members of the IT Infrastructure team.

Monitors ticket activities and provides escalation when needed.

Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.

May act as an administrator or agency subject matter expert for lobby management software or other DDS applications as needed.

Minimum Qualifications

Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience.

OR

Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience.

OR

One year of experience at the lower-level IT Support Specialist or position equivalent.

Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Competencies Needed

Experience with management and support using Amazon Web Services (IaaS, PaaS and SaaS) technologies.

Ability to present ideas in business-friendly and user-friendly language.

Excellent communication and interpersonal skills are essential. Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies.

Must have the ability to detect emerging trends and make recommendations for change.

Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi computer environment.

Display current knowledge of technologies (computer systems, mobile devices, and technology products).

Experience with resolving?TCP/IP network issues.

Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment.

Proven problem-solving skills.?

2-3+ years providing IT support and management utilizing an emerging cloud technology such as AWS

Professional certification (e.g. A+, Network+, Cloud+ or equivalent)

AWS Certified SysOps Administrator Associate Level certification plus