Position: GlobalScape EFT
Location: Richardson, TX
Duration: Long Term Contract
Description
· Patching and Maintenance in Globalscape-
- Co-ordinate with customer network and platform teams on Globalscape server patching activities(on a weekly and monthly basis)
- Perform pre & post patching activities and validation
· Daylight savings activities
· Administer Electronic File Transfer Program using GlobalScape EFT, DMZ gateway and Business Activity Monitoring and Web Portal tools.
· Runtime Troubleshooting and Performance Tuning
· Certificate Management
· Hands-on experience in System assessment where candidate has worked on assessing, reviewing and removing unwanted users, flows, Event rules etc
· Able to drive governance around certificate management for the EFT setup.
· Ensure the security of file transfers utilizing protocols such as HTTPS, FTPS, SFTP, AS2
· Flexibility to work on Weekend to remediate P1/Critical INC
· Create Powershell Scripts for file transfers and utilities.
· Able to do performance tuning
· Resolve technical problems effectively and efficiently within defined SLA working with internal functional and software development teams, and external vendors to identify root causes and solutions.
· Log service requests with vendors and coordinate diagnostics, requested actions and testing with functional teams.
· Identify and implement system process improvements leveraging the software, best practices, automation, innovation and technology upgrades.
· Contribute to the creation of Support Design Specification and Support Supplement Documents.
· Provide ad-hoc reporting as required by the business.
· Adhere to Customer Solution Delivery Framework, Incident Management, and Change Management procedures.
· Lead or assist with day-to-day service delivery issues and processes as required.
· Work with project teams to understand the concepts and technical infrastructure of the to-be implemented modules/functionalities and create / document operations procedures.
· Ability to manage self-workload, set and meet customer expectations.
Any Graduate