Google Cloud Platform L2 Support Engineer

Basic Qualifications

7+ years of experience in IT support or cloud support roles.
3+ years of hands-on experience with GCP services, including GKE/Kubernetes.
Leadership or technical lead role.
GCP services (Compute Engine, Cloud Storage, Cloud Networking, etc.).
GKE/Kubernetes, including cluster management, deployments, and scaling.
Containerization and orchestration tools (Docker, Helm, Istio).
Monitoring and logging tools (Stackdriver, Prometheus, Grafana).
Scripting languages (Python , Bash, etc.) and automation tools (Terraform, Ansible).

Education

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Certifications (Preferred)

Google Cloud Professional Cloud Architect.
Google Cloud Professional DevOps Engineer.
Certified Kubernetes Administrator (CKA).

Technical Support

Provide L2 support for GCP environments, focusing on GKE/Kubernetes.
Troubleshoot and resolve complex issues related to GCP services and Kubernetes clusters.
Collaborate with L1 support and other teams to ensure timely resolution of issues.

Technical Leadership

Lead and mentor a team of support engineers, fostering a collaborative and high-performance culture.
Provide technical guidance and support to team members, ensuring best practices are followed.
Conduct regular team meetings and technical reviews to ensure alignment with organizational goals.

Incident And Problem Management

Manage and resolve incidents and problems in a timely manner.
Conduct root cause analysis and implement corrective actions to prevent recurrence.
Document incident resolutions and contribute to the knowledge base.

Change And Release Management

Review and approve Change Requests in ServiceNow.
Participate in change management processes to ensure minimal disruption to services.
Coordinate with relevant teams to deploy changes and updates.

Monitoring And Performance Tuning

Monitor GCP and Kubernetes environments to ensure optimal performance and availability.
Identify performance bottlenecks and implement tuning measures.
Utilize monitoring tools to proactively detect and resolve issues

Automation And Scripting

Develop and maintain scripts and automation tools to streamline support processes.
Automate repetitive tasks to improve efficiency and reduce human error.

Collaboration And Communication

Work closely with cross-functional teams, including development, operations, and security.
Participate in JIRA scrum meetings for prioritization and planning.
Communicate effectively with stakeholders, providing updates on support activities and project progress.

Documentation And Training

Create and maintain comprehensive documentation for GCP and Kubernetes environments.
Conduct training sessions and workshops to share knowledge with the team.
Develop and deliver technical training programs for new team members.