Help Desk Analyst

Job Description:

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant mentality, we want to hear from you!

Key Responsibilities:

• Troubleshoot password resets and resolve login issues promptly.
• Diagnose and resolve hardware issues, including keyboards, mice, and screens.

Requirements:

• Minimum of 1 year of Customer Service/Help Desk experience.
• Exceptional communication skills with a strong focus on customer service.
• Hands-on experience in supporting PC peripherals, such as keyboards, printers, and mice.
• Proficiency in Google Suite (Gmail, Docs, Sheets, Slides) and Microsoft Office 2007 (Excel, Word, PowerPoint, Outlook).

Shift Availability:

• Various shifts available from Monday to Saturday, ranging from 5 am to 9 pm.

Skills and Qualifications:

• Proficiency in help desk support, Windows troubleshooting, and technical support.
• Strong phone and communication skills.
• Energetic and driven personality, a perfect fit for our team!