Description

SkillRequired/DesiredAmountof Experience
Promptly answer help desk phoneRequired3Years
Promptly respond to help desk emailsRequired3Years
Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resourceRequired3Years
Perform agency computer repairs, as neededRequired3Years
Install software/updates on agency computers as neededRequired3Years
Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reportsRequired3Years
Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and deliveryRequired1Years
Create ServiceNow incidents for all phone and email requestsRequired1Years
Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipmentRequired1Years