Help Desk Support Technician

JOB DESCRIPTION
Selected candidate’s role will focus on providing all levels of support to our customer
base, both remotely and onsite. Candidate will be the initial point of contact with end
users requesting IT Support. Ideal candidate has experience in Desktop\Laptop repair
and troubleshooting, software installation, hardware implementation and active
directory administration. Candidate must also have experience providing remote
assistance using various platforms and must be experienced with providing support for
O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate
must be able to update and maintain Help Desk records in accordance with established
support procedures. Candidate must also have excellent communication skills.
REQUIRED DEGREE
Bachelor’s Degree in Computer Science, Information Systems, or related field.
REQUIRED CERTIFICATION(S) A+ Certification