Experience in IBM Sterling OMS deployments and hands on troubleshooting.
Ability to understand business requirements and map them into Sterling OMS solution.
Work with offshore team and facilitate the design and build of the modules they are responsible for.
Configure the system parameters to get the designed flow behavior.
Experience in mentoring a small team of 3-5 members and managing E2E OMS Flows
Ability to understand the functional document given by the functional consultant and design the product extensions and configurations.
Design Documents, Configuration Parameters, Unit Test case design, System Test Support
Good Communication and written skills
Ability to Identify and raise possible risks
Hands on experience to do bug fixes and development of enhancement requests
Should be able to perform RCA for the priority or high impact issues and incidents
Represent or lead the client discussion for all technical calls and daily/ weekly/ monthly/ quarterly status reporting calls
Participate in integration calls and should be able to exchange the data with integration partners/ stakeholders for keeping the production environment up and running
Required to support off hours and holidays in case of production downtime or any other high impact issues.
Required to work on Jira / Service now for handling the Incidents, SRs and other business requests