ICT Engineering Internship

Job Description

Background

Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in Copenhagen is responsible for supporting UNDP Country Offices around the world with ICT and Green Energy solutions. Our Unit offers a stimulating and versatile internship in an international environment with contact to various partners from some 166 countries with UNDP presence. We are a team who work in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team. 

As an intern, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The UNDP ITM ICT Engineering internship programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-life industry experience by taking interns behind the scenes of the world’s leading clean energy and sustainability initiatives, while learning to take into consideration the local context. 

By being part of our dynamic unit, you will also gain worldwide connections with other top-talented interns and UN staff from other agencies; our office is located at the UN City in Copenhagen giving you the opportunity to interact with people outside the UNDP ITM Unit.

Duration: 6 months (3 February - 31 July 2025)

Duties and Responsibilities

• Assist in providing effective Digital Platform Services to UNDP Country Offices worldwide including OneICTbox, Managed Security Services and cloud-based network infrastructure services
• Assist in providing advisory support to UNDP Country Offices to implement stable and robust ICT infrastructure through satellite services, firewall services and innovative ICT solutions
• Support the team in maintaining and upgrading Connectivity monitoring – Global NMS platform (using SNMP and others)
• Assist in promoting, testing and working with Cloud solutions – Cisco/Meraki technology/solution and similar
• Assist in developing and implementing cloud-based Unified Communication System
• Support developing Business Applications based on SharePoint Online, PowerApps, PowerBI, together with Data Analytics tools
• Assist with Service management models including ITIL Best Practice and a Service Desk, Service Catalogue
• Contribute to draft quality focused training material, procedures, instructions and templates from best practice and disseminate through a Practice Community
• Assist the Unit in organizing internal and external conferences
• Assist in the promotion of ITM’s overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions
• Assist the Business Development Group in hosting webinars and presenting/explaining ICT solutions that are developed in-house to country office

Competencies

• Cloud computing: understands the cloud computing strategy and cloud-based infrastructure technologies, apply such knowledge and experience in developing infrastructure setup
• Information Security: knowledge in Information Security to apply in developing infrastructure setup
• ICT operation support: knowledge in ICT operation and support, applying standard practice and guideline in supporting colleagues
• Programming Skills: basic knowledge in developing scripts to automate management/operation tasks
• Client orientation: maintains effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction
• Process Innovation: Identifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness, and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement
• Project Management: Able to organize and structure different tasks, good analytical skills in gathering and consolidating data and research for practical implementation
• Communication: communicates effectively when working in teams and have a proactive attitude with a goal-oriented mind-set
• Collaboration: displays cultural, gender, religion, race, nationality and age sensitivity and adaptability and Interest and motivation in working in an international organization.

Required Skills and Experience

Education:

Applicants to the UNDP internship programme must at the time of application meet one of the following requirements: 

1. Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher); 
2. Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent); 
3. Have recently graduated with a university degree (as defined in (1) and (2) above) in the field of IT Technician/Software Developer, Computer Science, Electrical Engineering and, if selected, must start the internship within one-year of graduation; 
4. Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program. 

Experience:

• Knowledge in one of the following fields is required: Internetworking, Network management, Microsoft collaboration tools, API programming or similar areas.
• Knowledge in Internetworking (TCP/IP, firewall, routing/switching, LAN, WIFI, etc.) is an advantage
• Knowledge in Unified communication (voice over IP technologies, Microsoft Exchange messaging platform, Cisco Call managers etc.) or Network Monitoring systems (SNMP based) is an advantage
• Knowledge in Microsoft collaboration and productivity Tools: Microsoft Office package, MS Teams, SharePoint, O365, Azure or google apps is an advantage
• Knowledge in developing API scripts and scripting languages is an advantage
• Knowledge with network architecture and network monitoring systems is an advantage
• Experience in managing and updating website content is an advantage
• Experience with gathering, consolidating, and analysing data from databases and reports is an advantage
• Interest in developing sustainable solutions for country offices, focusing on ICT and renewable energy
• Fluent in written and spoken English is required. Working Knowledge of other UN languages is an advantage.

Conditions:

• In accordance with the UNDP Internship policy, UNDP interns are eligible to receive a monthly stipend, with the rate that varies depending on the duty location. The stipend will be paid monthly, and part-time internship arrangements are prorated accordingly. 
• Where an intern is financially supported by an institution, government or third party, UNDP will, subject to the rules of such institution, government or a third party, pay the intern the difference, if any, between the external financial support provided and the applicable UNDP stipend. 
• Where an intern is engaged in-person and is not financially supported by any institution or programme, such as a university, Government, foundation or scholarship programme, a stipend intended to help cover basic daily expenses related to an in-person internship, such as meals and transportation at the duty station, is paid by the receiving office (monthly “in-person” stipend rate is USD1,000). A remote reduced stipend (the rate is a subject to the duty station location) is intended to help cover expenses related to the internship, such as internet connections or other means to remain in contact with the receiving office, is paid by the receiving office. 
• Except for the stipend, all other expenses connected with the internship will be borne by the intern, sponsoring government or institutions. 
• Interns are not considered staff members and may not represent UNDP in any official capacity
• Interns are responsible for securing adequate medical insurance for the duration of their internship with UNDP and must provide a medical certificate of good health prior to starting the internship. UNDP will not reimburse the medical insurance of the intern. Any costs arising from accidents and illness incurred during an internship assignment will be the responsibility of the intern. 
• The purpose of the Internship Programme is not to lead to further employment with UNDP, but to complement an intern’s studies. Therefore, there should be no expectation of employment at the end of an internship. 
• UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship
• The intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed
• Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship
• The intern must provide proof of enrolment in health insurance plan
• You are expected to work full time, but flexibility is allowed for your education programme
• Eligibility for residency and undertaking internship in Denmark

How to Apply? 

https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/20618/?utm_medium=jobshare

Do not miss out on this opportunity to be a part of this international team and apply by the deadline 20 October 2024, midnight (CET). 

Please note that only shortlisted candidates will be contacted and called for interview following the deadline. If you have any questions, please write to us via email address itm.internship@undp.org 

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 

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