Working knowledge and experience with the Design, Deployment, and Support of Core Networks for Mobile Telecommunications areas including LTE/VOLTE/VoWiFi/5GC Networks, Telco/Public Cloud (CNF and VNF), and IP Connectivity.
Excellent knowledge of network technologies, call flows, and protocols including TCP/IP, routing/switching, network security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.
Experience in communicating complex technical ideas and arguments in writing, in presentations, and in face-to-face meetings.
Experience in a customer support environment, participating in 24/7 emergency on-call support., communicating complex technical ideas in writing, presentations, and in face-to-face meetings.
Experience in escalation management across cross-functional teams (e.g., Technical Support, Services, Sales, Product Development, etc.) and corralling resources as necessary to resolve problems.