Infrastructure Analyst

We are seeking an experienced Infrastructure Analyst to join our team in Washington, DC, supporting our client through the provision of production system operations and maintenance (O&M) support. In this role, you will be responsible for ensuring seamless functioning of end-user systems, applications, infrastructure, platforms, and network services. Additionally, you will play a pivotal role as a lead technical contributor on projects of moderate complexity, serving as the technology subject matter expert.

Key Responsibilities:

• Provide O&M support for production systems, addressing end-user needs and maintaining the integrity of infrastructure and network services.
• Contribute as a lead technical resource on projects, offering consultative support and technical expertise in system administration and support services.
• Address moderately complex tasks and projects, ensuring minimal risk and optimal business unit performance.
• Leverage specialized expertise within one or more areas of focus.
• Troubleshoot existing information systems, applications, middleware, or networks, proposing and evaluating solutions against decision criteria.
• Lead a team responsible for resolving escalated support issues, collaborating with senior operations, development personnel, and service providers.
• Offer technical expertise across business functions, identifying opportunities for process improvements through innovative technologies.
• Research and analyze technologies within specialized areas of expertise, assessing emerging trends and recommending new products or tools for organizational adoption.
• Provide recommendations that influence long-term technology strategy and planning for multiple business units.
• Assist in the development and analysis of source selection strategies, ensuring alignment with enterprise business strategy and architecture.
• Act as a consultant and escalation point for technical issues, providing guidance to project managers and enabling swift response to inquiries related to programs/projects.
• Conduct technical analyses to define, assess, and monitor the technical aspects of programs/projects or services.
• Design innovative solutions using cutting-edge technologies, recommending short-term alternatives when necessary.
• Support senior leadership representation in industry forums, ensuring alignment with Amtrak's relevant technology initiatives.