Infrastructure Business Analyst

Job Description

Business Analyst on various projects across Networking, Server, Workstation Services, O365 and VoIP Telecommunications teams. Prepares functional, system and technical specifications using industry accepted practices. Coordinates and participates in application testing to validate infrastructure changes. Support installation, configuration, and support of Microsoft Office 365 on various platforms. Engage and empathize with customers to support and resolve second and third level technical issues through completion. May work on Request for Proposals and Contract deliverables.

Mandatory Skills & Experience

5 years' experience in a Business Analyst role, including, but not limited to creating and updating business requirements documents, testing deliverables, training materials, project logs, and end user documentation.

Excellent knowledge and experience using Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, SharePoint Online, etc.)

Able to successfully multi-task and prioritize work across several active projects and assignments

Passionate About Delivering The Ultimate Customer Experience

Success at working in a team environment where a customer obsessive culture is paramount

Demonstrated problem-solving skills including identification of issues, obstacles and opportunities and development and implementation of effective solutions

Excellent written and verbal communication skills

Experience working on Infrastructure projects

Environment: MS O365, SharePoint, Teams, Azure DevOps, CA Service Desk, Clarity