Infrastructure Platform Management

Infrastructure Platform Management:
• Monitoring individual metrics or individual systems for performance and availability
• Trend analysis and reporting across multiple data sources
• Threshold value alerting, triggers, and remediation
? Writes automation code based on existing designs and testing one or two systems
• Ability to “self-learn” to enhance operational functions
• Heterogeneous environment support, including virtual, cloud and platforms
? Demonstrates familiarity with one or two core infrastructure capabilities, e.g., networking, storage or compute
? Demonstrates familiarity with one or two core PaaS capabilities, e.g., containerization and workload schedulers
? Designs and documents technical solutions required to support the business system
• Common services such as Active Directory, Single Sign On
• Network monitoring of the entire infrastructure and platform components
• Enable observability metrics and SLO’s
• Practice DevOps tools
? Has base understanding of some bodies of technologies and expands that knowledgebase when necessary;
? Understands what interdependencies exist and operates within them;
? Stays current on trends within own domain and incorporates best practices into work;
? Strives to understand the technologies used by an engineering team;
? Understands and applies the concepts of data science in operational systems
? Interprets security standards and applies to own work
? Identifies relevant security standards that apply to own work and adheres to protocols
? Understands security risks & implications when evaluating solutions
? Knowledgeable about current security controls"
? Gathers facts and data to inform decision making
? Uses existing data sources
? Uses and responds to information provided
? Identifies cause and effect relationships between known variables
? Conducts diagnostic steps to collect data and validate issue
? Eliminates variables to pinpoint root cause
? Completes testing to confirm resolution
? Adheres to quality control guidelines & practices
? Considers internal and external customers when evaluating decisions
? Tracks, identifies and promptly reports issues that may affect solution quality and bring forward improvement recommendations
? Does what is asked within the agreed upon timeframes and according to established procedures, protocols and/or requirements
? Demonstrates responsiveness by conveying critical information to decision makers
? Demonstrates awareness of the desired outcomes in actions and thoughts