Description

Job Summary:

  • Prior experience in Quality, IT service management system in an IT Industry.
  • Minimum 2 years quality system management Knowledge of business processes and application of quality management standards
  • Familiarity with implementing and maintaining ISO 9001 and ISO 20000 standards is desirable.
  • Experience in Monitoring, measuring, analyzing and evaluating Service management objectives.
  • Strong knowledge and experience to create Service Continuity Plan.
  • Risk Management for the IT Service management system.
  • Experience in capacity requirement, Service availability requirements and targets
  • ISO Documentation for organization’s IT Service management system
  • Attended Internal and External Audits.
  • Knowledge/Experience in CMMI will be an added value.

Key Responsibilities:

  • Update and maintain ISO Documentation, controls and records for ISO 9001.
  • Waste Management – Strategy, Controls and Documentation
  • Conducting Internal audits and participating in External ISO Audits
  • Follow up on the Audit Findings Closures with respective process owners
  • Delivering ITIL and ITSM related trainings
  • Verifying ITSM related records
  • QMS and ITSM Risk Management
  • Conducting Project Consultation Reviews and Audit Readiness sessions.
  • Preparing Audit Reports & helping auditees to close them.
  • Gap Analysis of current QMS Management System
  • Fixing the gaps in the QMS Management System
  • Improvising QMS, EOHS, ITSM Documents and Controls
  • The candidate typically works in an office environment but may also spend time conducting field inspections and assessments in various work settings, e.g. office premises.
  • Base location is at Andheri, Mumbai (H.O.)

Qualifications:

  • Bachelor’s degree in engineering/ bachelor’s degree in any other stream from authorized university.
  • Professional certifications related to ISO 9001 (Quality Management System), ISO 20000-1:2018 (IT service management system (ITSM))
  • Strong knowledge of Quality, IT service management system, and best practices.
  • Excellent and assertive communication (Written & Spoken), interpersonal, and leadership skills.
  • Analytical and problem-solving skills, with attention to detail.
  • Ability to work effectively in a team and independently, with a proactive and collaborative approach

Key Skills
Education

Bachelor's degree

Back To Jobs