IT Business Systems Analyst

Job Purpose:

Analyzes business process and practices in an effort to focus the design and implementation of information technology solutions that meet customer needs and business initiatives. Collaborates on an on-going basis with the Programmer/Analysts. Applies advanced analytical skills within functional area. Requires specialized depth and/or breadth of expertise; Interprets internal or external business issues and recommends best practices; Solves complex problems; takes a broad perspective to identify innovative solutions; Works independently, with guidance in only the most complex situations; May lead functional teams or projects; Is recognized as an expert in own area within the organization; Progression to this level is typically restricted on the basis of business requirements.

Core Competencies Required
• Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships, and cross functional partnering
• Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards
• Communication: Excellent communication skills needed to work with Technical Team, management and end-users. Attention to details and strong writing skills
Key Responsibilities
• Work closely with stakeholders, admins and end users to define requirements for internal applications and process improvements primarily related to Salesforce.com and shepherd those initiatives through build, UAT, and release
• Provide frontline support of the platform, resolving issues & handling requests as they surface
• Create and manage reports and dashboards for all levels of the organization
• Complete general administrative tasks such as user administration and customizing apps, objects, layouts and fields
• Collaborate in the planning, design, development, testing and deployment of new and improved apps, integrations, automation and other enhancements
• Meet with decision makers and end users to gather, understand and define/document requirements and goals
• Provide feedback to contribute to business logic and improvements to user experience, navigation, and design
• Work collaboratively or independently according to the scope of the project