Description

About the job
Onsite Support | Floor Support |

Monitor cases in Ticketing tool queues.

Receive P4 Incidents, Work Orders or “Task Tickets” in Helpmate.

Acknowledge and reach out to requester.
Look into the reported issue/approved work order and address it within agreed SLA’s.
Update Log notes in ticketing tool.
Resolve ticket after selecting relevant resolution categories in ticketing tool.

Key Skills
Education

ANY GRADUATE

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