IT - Consultant _ Onsite Support

About the job
Onsite Support | Floor Support |

Monitor cases in Ticketing tool queues.

Receive P4 Incidents, Work Orders or “Task Tickets” in Helpmate.

Acknowledge and reach out to requester.
Look into the reported issue/approved work order and address it within agreed SLA’s.
Update Log notes in ticketing tool.
Resolve ticket after selecting relevant resolution categories in ticketing tool.