IT operations analyst
Remote Job | 2023-11-03 08:33:17
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Job Code : StateofVA335
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Job Title: IT operations analyst
Locations: Remote
Contract: Long Term
Type: C2C/W2
Job Description:
Job Track Description:
- Performs tasks based on established procedures.
- Uses organizing and coordination skills to perform business support or technical work.
- Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Expands skills within an analytical or operational process.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.
Functional Knowledge
- Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
- Understanding of how teams integrate and work best together to support the achievement of company goals.
Impact
- Impacts a team, by example, through the quality service and information provided
- Follows standardized procedures and receives moderate supervision and guidance.
Leadership
- Has no supervisory responsibilities.
- Manages own workload.
Problem Solving
- Works with team to solve problems.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Monitors servers, operating systems, applications, and processes and assists with remediation steps.
- Reviews software patches and determines applicability to environments.
- Reviews scan/audit findings and assists with remediation activities.
- Follows defined processes for daily activities.
- Works with team to meet or exceed contractual Service Level Agreements.
- Assists with researching anomalies in production processes.
- Performs actions based on business/operational needs and prepares system reports.
- Assists with incident management and support requests.
- Works with support teams to define root cause and replicate issues.
- Verifies environment stability.
- Performs daily tasks competently.
- Performs other duties as assigned.
- Complies with all policies and standards.