Description

Key Responsiblilities:

  • Investigate production issues, respond based on production defect severity SLAs
  • Manage and respond to users on timely manner.
  • Log incident ticket for production issues and user queries
  • Follow up on defect and incident closure and meet incident closure KPI
  • Make sure system availability as per respective agreed SLA
  • Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully
  • Provide support for annual Disaster Recovery (DR) exercise for supported applications
  • Provide support to System Engineers on server level patches / upgrade as and when applicable
  • Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
  • Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration
  • Ensure application incident & task documentation is properly updated for each production release
  • Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
  • Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc
  • Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
  • Good to have understanding and experience of ITIL methodology [service operation]
Key Requirements
  • Prior hand-on production support experience of OPEN Systems/AS4000
  • Good support knowledge in either one of the retail or wholesale payment or customer information systems
  • Willing to work in onsite shift-support model [24*7]
  • Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
  • Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
  • Strong written, oral communication skills and able to manage user
  • Ability to easily adopt to any technology / environment
  • 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
  • Be able to work in fast pace and high-pressure working environment

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Key Skills
Education

Any Graduate

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